Q1.How do I get a manufacturing quote?

Please offer us 2D or 3D drawings (with material, dimension, tolerance, surface treatment and other technical requirement etc.) ,quantity, application or samples.

Krosino gives you instant pricing and lead times for your custom parts.You could send the drawings online or to our mailbox .

In most cases, we respond Quotation within 24 business hours of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.

Q2.Why your price is competitive?

Besides manufacturers, we are also traders. In China, different regions have different industrial chain advantages. Krosino and its partners are committed to providing customers with the most appropriate industrial chain. We have complete supply channels in Jiangsu, Zhejiang, Guangdong and other places to ensure that customers can get the most reasonable market prices.

Q3.Who is responsible for my project?

Each project is assigned a sales staff and our project engineer, who will be there from project launch to the delivery of your parts.

Q4.What file types do you support for an instant quote?

Krosino prefers 3D CAD file in format STEP, IGS, STL.

2D CAD drawings with reference dimensions in format DWG and PDF.

Q5.What is your MOQ(minimum order quantity)?

No minimum order quantity requirements.MOQ depends on our client's needs, besides,we welcome trial order before mass-production.

Our services can support your scale from one-off prototypes all the way to mid- and high-volume production.

Q6.What is the production period?

It varies a lot depending on product dimension,technical requirements and quantity. We

always try to meet customers' requirement by adjusting our workshop schedule.

Q7. Is it possible to know how is my product going on without visiting your company?

In accordance with your request, we will offer a detailed products schedule and send weekly reports with digital pictures and

videos which show the machining progress.

Q8.What are the shipping terms?

Our standard terms are ExW/FOB/CFR for rapid prototyping and regular production orders.  We also offer terms of Delivery At Place(DAP) by Fedex/UPS/DHL Express, customers are responsible for import duties and fees associated with international shipping. Customers also have the option to use their own shipping accounts (e.g. DHL,FedEx or UPS) during checkout if applicable.

Q9.What tolerances can Krosino's CNC machining achieve?

There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to: part size, design geometry, materials, surface finish.

Krosino's general tolerance is applied to ISO 2768 (medium) for machined plastic and ISO 2768 (fine) for machined metals. 

Q10.How does Krosino ensure the quality of my parts?

Krosino takes a proactive approach to customer's quality concerns from the initial communication, providing cost-effective and rationalized advice from designs, materials, production processes, manufacturability, etc.

Once your order is confirmed, we will perform a full Design for Manufacturing (DFM) review to point out any issues that may affect the quality of your parts.

We have the ability to share inspection data with you in real-time so we can work together to address any quality issues you may have during production. All incoming materials will meet your design specifications. 

Even if you received defective parts ,you could show us directly , we will check and negotiate a quick solution to solve the problem . Including but not limited to :free remaking the defective parts（if only a little defective parts） ,free remaking full order or refund the money directly (if defective parts more than 60%)

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